Why us?

Sage Hospitality is set to hire an accomplished team member at Homewood Suites by Hilton

Washington DC Capitol- Navy Yard. We are seeking a teammate to contribute to the property by

being influential, driven, and ultimately committed to the continued growth and success of the hotel

and community!

Nestled in the heart of DC’s fastest emerging neighborhood along the Anacostia River, Homewood

Suites by Hilton™ Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all-

suite Washington Navy Yard hotel is just footsteps away from the Washington National’s ballpark

and is proud to be an official partner and passionate supporter of the Nationals. With many new

restaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests will

find it’s easy to ‘Be At Home’ during their stay.

Featuring a modern glass façade and contemporary

décor, our hotel celebrates the energy of the Navy Yard neighborhood with floor-to-ceiling windows

and Washington Nationals memorabilia along with all the other amenities of the Homewood

Suites. Unique to our property we have modern rooftop terrace equipped with gas grills, a pop-up

bar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitol

and the Washington Monument.

Feel at home at the Homewood Suites Washington DC Capitol- Navy Yard

Job Overview

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.

• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.

• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.

• Balance and close all bank ticket codes, daily.

• Run night audit final after insuring all revenues are in balance nightly.

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

• Perform the duties of a Front Desk Clerk including express checkouts.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

Accounting background preferred, but not required.

Knowledge/Skills

• Ability to operate personal computer, cash register and calculator.

• Ability to compile facts and figures.

• Telephone and guest relations etiquette and skills.

• Moderate hearing required to communicate with guests.

• Excellent vision required for viewing of CRT screen.

• Excellent speech communication skills required to communicate with guests over the telephone.

• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,

• Mobility - must be able to reach all areas of hotel to assist clients.

• Prolonged standing.

• Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

ID: 2024-23075

Position Type: Regular Full-Time

Property : Homewood Suites Navy Yard

Outlet: Hotel

Category: Front Desk & Guest Services

Address : 50 M St SE

City : Washington

State : Washington, DC

EOE Protected Veterans/Disability