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Position SummaryThe Associate Account Manager position with Aetna International works with the Account Manager to retain customers by providing day to day support to producers, plan sponsors, and external constituents. The AAM will work closely with internal business partners in support of their assigned customers. The AAM role provides proactive account service management in support of business objectives and to achieve customer satisfaction.Required Qualifications

Aetna International is looking for a motivated, energetic individual to join our Government Segment Account Management Team.

Preferred work location in Washington DC/Virginia area. Alternate locations in New York City or Philadelphia may be considered.

Applicants should be comfortable working with international diplomats in a dynamic, multi-cultural environment.

The Associate Account Manager for this important position will be assigned a specific book of business, and will be responsible for managing the day to day incoming requests from producers, plan sponsors, in addition to supporting the Account Manager as requested.

As the Associate Account Manager, the candidate will: • Develop and maintain mutually-favorable relationships with Aetna International clients (plan sponsors and producers) through superior account service • Communicate and present information to audiences at all levels, both internally and externally • Meet both virtually and, at times, directly with customers and brokers, as needed • Work to develop and maintain proficient understanding of the international employee benefit business environment • Responds to customer benefits questions, and clarifications on billing, eligibility, and claims processes • Retain and grow the client relationship and effectively position our products with an emphasis on expanding our book of business. •

Preferred Qualifications

2-5 years industry or customer service experience, preferably with complex accounts. Includes multi-functional experience, e.g., underwriting.

Insurance license, as required by state law, is a plus but not required upon hire.

Bilingual skills is a plus.

EducationCollege degree or equivalent work experience.

Pay Range

The typical pay range for this role is:

$40,600.00 - $89,300.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 05/27/2024

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.