2nd Line Engineer

Scotland, Clyde

We are looking for a talented Technician to join our 2nd line support team, able to provide technical support for all aspects of the IS training Delivery solution. The ideal candidate will have worked in a Desktop support background and some experience working with workstations and servers in a Windows Active Directory environment. You will be required to collaborate with lead technicians and work to time driven key performance indicators KPI’s).

Your role will envolve:

Working within a local team of four and remote teams based at other sites around the UK and inter-team liaison will be an important aspect. This is also a customer facing role, working on site to provide support in the continuous use of various systems to ensure we are meeting our contractual expectations and maintain the training of armed forces personnel. You will help create processes and instructions for the team to ensure we have a competent knowledge base that will enable quick responses in maintaining the systems we are responsible for.

Due to the nature of our support requirements this is an office-based role. Our Hours of support are 0800-1600 Monday to Friday. There is no on-call requirement for this role.

Your experience

• Experience of IT support and working within an ITIL environment.

• Microsoft Windows 10

• Microsoft Server 2019 / WSUS

• McAfee/EPO

• Virtualisation (VMWare / V-Sphere)

• Active Directory

• Desirable

• Splunk

• NetApp

• Sharepoint

• CISCO / Juniper Network, Switches

• Knowledge of PDR/JSP’s

Higher level clearance will be required to fulfil this position, this will be a minimum requirement to be able to fulfil the role obligations.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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Requisition ID : 22688