Job Description

We are changing how people think about health and care. We have passion for new insights that are changing the world by the minute. Oracle Health has been improving health care IT for more than 40 years in the ASIA Pacific region and today more than ever, technology is at the forefront of Health and Care. We strive to deliver value in all we do, and support organizations to deliver the quadruple aim of healthcare. Our technology supports health care systems, hospitals, GPs and community services to be the best they can be and to deliver connected, safe care. We’re leading the industry on enabling the shift from reactive care to proactive population health management through big data intelligence.

What You’ll Do

Join a fun and flexible workplace where you’ll improve your skills and build a proven professional foundation. As a Senior Support Services Owner, you will:

• Lead all aspects of the support services and working relationships for designated Cerner clients, while serving as the primary contact for all client-based support activities.

• Be accountable for client satisfaction and service level attainment along with achieving business objectives by encouraging external client relationships, delivering recurring reviews of support metrics to client leadership, and recommending impact strategies.

• Be managing client service request critical issues and escalate as appropriate, acquire approvals for change requests aligning with change management process, facilitate and coordinate package management and collaborate with internal stakeholders to achieve client objectives.

What You’ll Bring

Let’s see what you can achieve when you dare to be yourself. What we are looking for:

• Willing to participate in on-call rotation, as needed.

• At least 5 years of Service Delivery management experience.

• Willing to work additional or irregular hours as needed and allowed by local laws.

• Work in accordance with corporate and interpersonal security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.

• Perform other responsibilities as assigned.

• Preferred experience with Oracle Cerner Millennium.

• Proficient in English.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer