Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Liability Desktop Adjuster

Liability Adjuster

• Can you articulate yourself clearly both verbally and in writing?

• Do you have a passion for the delivery of exceptional customer service?

• Do you challenge day to day situations and the norm yet remain calm under pressure?

• Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer ' spark your interest?

​If the answer is yes, then keep reading as Liability Services are looking for professional, well organised, and dedicated individuals to perform the role of a Liability Adjuster.

With one of the largest teams of liability experts in the world, Sedgwick supports and resolves property, general, auto, product and professional liability claims, and helps our clients maintain brand protection in times of crisis.

Wherever you are in your adjusting career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including :

• Structured programmes with clear timescales & transparent career pathways

• Fully supported professional qualifications with rewards

• Truly flexible working, a mix of office and home

• Competitive salary

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

Our other benefits include:

• Private healthcare plan (including pre-existing conditions)

• A Self Invested Personal Pension Scheme

• Annual leave allowance of 25 days + public holidays

• Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

The Role:

This is a technical, customer-facing role, the prime purpose of which is to conduct investigations undertaken from the desk, in order to assess property damage claims of differing values, working both independently and under referral.

You will be dealing with Public Liability property claims on behalf of utility companies, using your skills and experience to investigate and assess the quantum of the claims and instruct appropriate repair contractors, where necessary. It is a role where soft skills and proactivity are important.

Already experienced within the claims arena, you will have the ability to identify suspicious information and apply correct procedures to avoid fraudulent claims, identify and evaluate evidence.

The client is extremely customer focused and you will be required to answer correspondence, deal with incoming calls, issue client updates and maintain diary processes in a prompt and pro-active manner.

Experience of utility or wet peril claims would be an advantage but not a necessity. Whilst this is a position within TPA Liability it is suited to candidates with home claims experience.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

Key Responsibilities:

• To receive instructions from the client and acknowledge receipt of same in accordance with requirements of client and Sedgwick service standards

• To assist with the implementation of appropriate and timely quantum investigations in order to assess allegations made and to provide advice and assistance regarding the claims procedure

• To assess the need for repair solutions and instruct contractors where necessary

• To ensure that all contact with parties involved in the claims process is made within Company or client service standards in the agreed format

• To ensure all databases, files and correspondence are correctly maintained and provide a clear and concise history of events, actions and quantum assessment

• To ensure that work in progress and new case workflows are managed within agreed KPIs.

We are looking for:

• Good understanding of the claims process

• Good investigation skills

• Experience of interfacing with corporate clients desirable

• Co-operates and works well with others in the pursuit of team goals

• Able to influence attitudes and opinions of others and gain agreement to proposals, plans and ideas

• Listens and responds to people effectively

• Communicates clearly and concisely, including dispersal of information relevant to ongoing modifications to client requirements

• Concerned to provide a prompt, efficient and personalised service to customers (external and internal)

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

#LI-HYBRID

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)