FFC Volunteer Manager

General Job Description:

The Volunteer Manager supervises volunteers and provides direction, coordination, and consultation for all volunteer functions within Free For Charity

• The Volunteer Manager is responsible for scheduling all consultation meetings with charities and volunteers.
• Strengthens public and private programs.
• Involve a community of supporters as described in the duties outlined below.
• The position manages the Volunteer Office while working in an unstructured environment with numerous interruptions throughout the day.

Job Duties and Responsibilities (Other duties may be assigned as appropriate.)

• Develop, promote, and maintain a wide range of volunteer opportunities within the organization.
  • Survey staff regularly to assess needs for volunteer assistance
  • Maintain Volunteer Service Descriptions for each volunteer assignment
  • Ensure volunteers are staffed to support the various areas of operations, to include visitor service areas, exhibits and education, special events, development, and marketing/communications
  • Recommend the most efficient use of volunteers, appropriate volunteer/supervisory mix, and future workforce needs to support volunteer program operations
  • Conduct and/or arrange for volunteer orientation and training
  • Schedule all volunteer activity
  • Develop and manage volunteer policies, procedures, and standards of volunteer service
  • Assess visitor feedback received through comment forms
  • Organize and participate in volunteer recognition programs and special events
  • Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate
  • Maintain accurate records and provide timely statistical and activity reports on volunteer participation
• Recruit, interview and place applicants for volunteer work
  • Host and attend recruiting events within the community to attract qualified candidates
  • Work with Marketing and Public Relations and professional associations to publicize opportunities for volunteers
  • Develop and maintain relationships with other volunteer organizations within the area
• Provide ongoing support and guidance for volunteers
  • Act as a single point of contact for communications
  • Confer with volunteers to resolve grievances and promote cooperation and interest
• Create and distribute various communications and publications
  • Author monthly public newsletter regarding volunteer activities
  • Facilitate distribution of information relevant to volunteers
• Assist with other volunteer organizations established by other departments, including education interns, education volunteers, development volunteers, and membership volunteers
• Identify community outreach opportunities such as fairs, festivals, local markets and organizations
  • Maintain schedule of opportunities
  • Work proactively with staff to provide accurate information and assistance to the volunteer
• Develop and oversee the volunteer program budget
• Remain current in general office technology
  • Train volunteers and manage volunteer to the FFC Microsoft Office 365 environment.
  • Train volunteers and manage volunteer access to specialized software / equipment when appropriate (e.g. Microsoft Teams, Microsoft Copilot, Microsoft Planner)
• Handle telephone, voicemail, written, and email inquiries for information regarding volunteering.
• Conduct post volunteer calls to track successes and identify problems so that relationships are maintained and system improvements are made

Qualifications

• To be successful, an individual must be able to perform each above mentioned job duty satisfactorily.
• Ability to be self-motivated and find work / tasks vs waiting for work / tasks to be given.

Education and Experience

• Possess at least a HS Diploma (College Degree Preferred)

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``` - Have job-related experience, such as working in a nonprofit, managing volunteer programs, leading teams and/or organizations, - Knowledge of management principles and evaluation techniques related to programs that involve a cadre of volunteers (Agile Management Methods)

Skills

• Proficient in basic computer applications, such as Microsoft office 365 suite and additional addons like Microsoft Copilot AI tools.  
• Experience in data management in cloud based systems like Microsoft Azure, VolunteerMatch.org, linkedin.com ect...
• Record keeping skills (for tracking and marketing)
• Organization and planning skills in Microsoft Planner and Booking

Capabilities

• Demonstrated capability to conduct one's self in a calm and professional demeanor when dealing with the public and/or with difficult situations
• Demonstrated capability to effectively communicate orally and in writing
• Ability to work well with a diverse group of staff and volunteers
• Willingness to adjust hours to accommodate the needs of the job
• Ability to effectively manage a wide array of tasks, projects, and responsibilities
• Ability to work productively in an unstructured environment with frequent interruptions

Time Commitments

• Hours can be flexible with preferred hours matching that of the highest volunteering activity (Friday -- Monday)
• Would be supportive of 4 day work week (Friday, Saturday, Sunday, Monday)
• Must be available for special events and training
• Must attend any board meetings (Online or In-person)