Job Summary:

WHAT THIS ROLE WILL DO

• EMPLOYEE ENGAGEMENT: Plan, coordinate, and implement processes and activities, including monthly newsletters, and other communication tools associated with employee engagement and guest service.

• EMPLOYEE CARE/EXPERIENCE: Manage the upkeep and atmosphere of the employee break area, incorporating show-day elements of care that elevate the work experience and remove hassles. Plan and facilitate ongoing employee appreciation efforts and events.

• EMPLOYEE RECOGNITION: Administrator of the employee recognition program, facilitating creative approaches to individual and group recognition. Will be the venue’s culture leader by looking for ways to recognize service wins, both big and small by your staff and create a “ONE-CREW” mentality.

• TRAINING & COACHING: Venue leader for the service-focused, employee training system(s). Help facilitate, in collaboration with other venue leaders, large-scale on-site venue staff training. Work with Department Managers and Supervisors to ensure the venue’s service standards of Safety, Care, Encore, and Efficiency are being communicated at pre-event meetings, demonstrated throughout the show, and incorporated at the end of each night.

• RECRUITMENT & STAFFING SUPPORT: Take a primary role in recruitment for all Front of House departments including the attendance of offsite outreach events, communication with former and future staff, coordination of orientation and onboarding processes, etc.

• FAN EXPERIENCE: Develop creative and fan-focused initiatives for service recovery, surprise and delights, and guest milestones.

• REPORTING: Responsible for completing/managing assigned day of show/post-show reports, helping manage the guest service experience platform, and analyzing other venue service reports to create action plans for service improvements and/or opportunities in partnership with the General Manager and your regional lead.

• PROCESS IMPROVEMENT: Work in coordination with venue leadership to discuss budget, needs, and ongoing support. Identify and seek opportunities to remove event day hassles for both fans and employees.

• SPECIAL PROJECTS: May be asked to manage implementation and maintenance of other guest-facing or employee based on-site programs.

• COLLOBARATION/SUPPORT: Frequent meetings with core venue team, attend bi-weekly calls with your Fan & Artist Services Regional leader and fellow venue experience managers, as well as have frequent one-on-ones with those regional leads.

  WHAT THIS PERSON WILL BRING

• A natural interest in helping others and a heart for service. As well as a passion for delivering engaging and memorable fan experiences.

• Must be able to maintain composure and organization in an often hectic and loud environment.

• Be flexible and approach the job with a one team mentality no matter the task.

• Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CANVA.

• A positive outlook, strong communication skills including public speaking or meeting facilitation skills and the ability to engage others.

• Strong problem-solving skills and demonstrated experience finding creative, yet viable solutions.

• 1-3 years’ plus of work experience in a comparable role. Prior experience working in live events preferred.

• Position requires constant physical activity such as walking, climbing stairs, lifting, and carrying equipment.

• Must be able to lift 30 lbs. using proper lifting techniques.

About Us

Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.