POSITION: UsherREPORTS TO: Usher Supervisor or DesigneeFLSA STATUS: Non-Exempt/HourlyRATE OF PAY: $12.00 per hour

ASM GLOBAL, the leader in privately managed public facilities has an excellent and immediate opening for an Usher at the Pensacola Saenger Theatre.

Job Summary

The Usher is responsible for properly greeting and checking guests' tickets as they enter the seating and other areas of the facility. The Usher directs guests to their seats and to other services around the facility; including restrooms, concessions, first-aid, and other event-specific locations as directed by the Usher Supervisor and House Manager. This is a part-time, event-based, hourly position and assigned shifts may include days, nights, weekdays, weekends, and holidays.

Essential Duties and Responsibilities

• Greet and interact with all guests in a welcoming and friendly manner.

• Direct guests to their ticketed seats or to the appropriate seating section.

• Ensure that only guests with the proper ticket are sitting in assigned section.

• Answer guest questions with regard to event and facility, e.g., location of section, restrooms, concession stand, first-aid, etc.

• Handle complaints, disturbances, or related problems with guests.

• Forward complaint to supervisor or House Manager as applicable.

• Ensure guests are following all venue and event policies and code of conduct requirements.

• Keep aisles, concourses, and stairs clear of guests while event is in progress.

• Monitor assigned area(s) for spills or situation requiring staff attention and report accordingly.

• Perform other related duties as assigned by supervisor.

Qualifications

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities

• Excellent interpersonal and communication skills.

• Must be personable and pro-active in providing assistance to all guests with the highest level of customer service.

• Must be able to work flexible hours including nights, weekends and holidays.

• Must be able to work in a team environment, interacting with multiple departments.

• Understand written and spoken English.

• Must be able to communicate in a clear manner with guests and teammates.

• Must be able to see and read small sized text on tickets (paper and electronic).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in a variety of environments, including but not limited to heights, elevators, darkened theatre, around crowds, loud noises, and flashing lights.

• Able to stand for extended periods of time.

• Able to navigate a variety of floor surfaces and areas, including walking up and down stairs.

Note:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Please ensure you apply on our ASM Global career site.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.