POSITION: Usher Supervisor

LOCATION: Saenger Theatre, Pensacola, FL

REPORTS TO: Front of House Manager

FLSA STATUS: Hourly, part-time, non-exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties and responsibilities may be assigned.

• Maintain sufficient supervision over volunteer ushers performing their assigned responsibilities

• Oversee and coordinate program disbursement

• Ensure the safety of patrons and staff through the proper implementation an enforcement of emergency procedures

• Patrol the facility to report and respond to customer service and operations situations that require attention

• Assist staff with resolving customer service situations

QUALIFICATIONS

• Excellent customer service and interpersonal skills

• Strong problem solving and analytical skills

• Excellent verbal and written communication skills

• Ability to adapt to changes in the work environment, managing competing demands, frequent changes, delays or unexpected events

• Must have good organizational skills

EDUCATION AND/OR EXPERIENCE

• High School Diploma or GED required

• Two years prior experience in a customer service position preferred

• Previous front-of-house experience in performing arts/theater setting preferred

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Ability to lift and carry up to 25 lbs.

• Ability to walk, stand for long periods of time, climb stairs, stoop, bend, and maneuver under low lighting.

• Ability to move quickly from one area to another in a safe manner.

WORKING ENVIRONMENT

Position is not substantially exposed to adverse conditions.

HOURS OF WORK AND TRAVEL REQUIREMENTS

Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed.

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ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.

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