POSITION: Ticket Service Representative

DEPARTMENT: Box Office

REPORTS TO: Manager of Box Office

FLSA STATUS: Hourly/Non-Exempt

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Across our portfolio of live event venues and corporate offices, we have an excellent and immediate opening for Ticket Service Representatives at the ASM GLOBAL Charles F. Dodge City Center Location.

A Ticket Service Representative delivers first class service, resulting in a first-class experience for guests at Charles F. Dodge City Center/ASM Global. This position requires commitments on weekends, evenings, and holidays.

Essential Duties and Responsibilities

• Greet all guests in a positive, professional and a friendly manner.

• Ensure all guests needs are exceeded by offering assistance for seating selections.

• Provide an individualized and consistent level of quality customer service.

• Proactively anticipate all guests’ specific concerns regarding their purchase, directions, stadium information and schedule of all events.

• Accurately organize and distribute “Will Call” tickets to guests.

• Troubleshoot all ticket concerns in a prompt, courteous and professional manner.

• Speak in a professional manner via phone/in-person with guests, fans & staff.

• Work cooperatively with all staff members.

• Attendance and punctuality are vital, as well as adjusting to a flexible schedule to accommodate meeting the minimum requirement of 80% schedule availability on event days.

• Understand and adhere to ASM Global employee policy and procedures.

• Other duties as assigned.

  Education and/or Experience

• High School Diploma or equivalent.

  Skills and Abilities

• Customer service experience.

• Must have a positive attitude and possess exceptional communication skills.

• Requires attention to detail and the ability to adapt in dynamic, difficult and stressful situations.

• Must have the ability to anticipate needs, assess situations and act accordingly.

• Work in a fast-paced environment.

• Work independently, exercising judgement and initiative.

• Remain flexible and adjust to situations as they occur.

• Strong computer and tablet skills.

• Spanish is a plus but not required.

• Ability to work as a team player.

  Computer Skills

• Operate computerized ticketing system and standard office equipment.

• Knowledge of Ticketmaster Host and/or TM1 Sales is an asset but not required.

  Working Conditions

• May require standing for long periods of time during each event.

• Performing work through repetitive eye/hand coordination.

• Noise level in the work environment is usually moderate.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Applicants that need reasonable accommodations to complete the application process may contact HR at (954) 302-8815.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.