In the role of Housekeeping Manager, you will support the Housekeeping Director in ensuring that the housekeeping and laundry operations meet quality standards.

【Task】

• Ensure exceptional quality in housekeeping and laundry services, making each guest's stay memorable.

• Lead deep cleaning and preventive maintenance programs, maintaining brand standards.

• Analyze guest feedback to enhance the guest experience and satisfaction.

• Handle special requests from guests, including VIPs and club members.

• Assist guests with inquiries and issues, aiming for complete satisfaction.

• Manage supplies, equipment, and sustainability initiatives.

• Reunite lost items with their owners and maintain lost and found records.

• Perform additional assigned duties as required.

【Experience】

• Experience in hotel housekeeping services or equivalent roles.

• Candidates with prior experience in city hotels are preferred.

• Familiarity with Opera software or relevant systems is a plus.

【Ideal Candidate】

• Strong communication skills

• Positive and professional demeanor

• Team player with a cooperative attitude

• Proactive and adaptable

• Language: Fluent in English for effective communication with foreign guests; proficiency in Chinese or Korean is a plus.

ハウスキーピングマネージャーとして、ハウスキーピングディレクターをサポートし、品質基準を確実に満たすハウスキーピング、ランドリー運営の管理を行っていただきます。

【日常業務】

• ハウスキーピングおよびランドリーサービスの品質を常に確保し、各ゲストの滞在を特別かつ忘れられないものにする。

• ホテルの徹底的な清掃と予防保守プログラムを指導し、ブランド基準を維持する。

• ゲストからのフィードバックを分析し、ゲストの体験と満足度を向上させるための方法を考える。

• VIPやクラブメンバーを含むゲストからの特別なリクエストを処理する。

• ゲストの質問や問題に対応し、完全なゲスト満足を目指す。

• 用品、設備、持続可能性イニシアティブを管理する。

• 失われたアイテムを所有者と再結びつけ、忘れ物の記録を保持する。

• 他の割り当てられた任務を実行する。

【経験】

• ホテルにおけるハウスキーピングサービスや同等の業務経験

• これまでにシティホテルにおいて勤務経験を有する方を優遇

• オペラに関する知識やシステムの使用経験があれば優遇

【求める人物像】

• コミュニケーション力の高い方

• 明るく清潔感があり印象がよい方

• チームでの協調性・協力性を大切にすることができる方

• チャレンジ精神のある方

• 柔軟性にとんだ方

【語学】

• 英語で外国人のお客様と流暢にコミュニケーションを図れる方

• 中国語または韓国語ができれば好ましい

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.