Unit Description

Sodexo is seeking a Patient Services Manager 2 for NYC Health + Hospitals/Harlem in New York, NY.

NYC Health + Hospitals/Harlem is a 272-bed acute care facility and a designated Level 2 Trauma Center, with a full spectrum of specialty services, including a burn unit, an adult intensive care unit, a neonatal intensive care unit, apediatric intensive care unit, and a cardiac care unit. This is the largest hospital in Central Harlem, capable of treating the most seriously ill.

The Patient Services Manager at this location will help manage a team of approximately 10 union employees, have oversight of day-to-day operations, work with concierge teams in the development of food service programs, ensure tray accuracies, accurate completion of paperwork and other duties as assigned. Must have excellent customer service skills in a healthcare setting. Union experience a plus. Hours for this role will vary with some days, evenings, rotating weekends, holidays (hours vary per needs of the business). Must be flexible.

The successful candidate in this role will:

• regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance;

• have oversight of the patient Services area, patient food service production, and diet office;

• ensure excellence in service quality and delivery schedules;

• act as the liaison between the dietitians, nursing managers and the units. This role will participate in patient safety, patient experience initiatives;

• work with the diet office to review and address any patient menu/meal concern;

• daily patient meal rounding;

• identify process improvement initiatives and oversee the implementation;

• employee training for compliance, safety, sanitation, customer service and HR Functions;

• ensure and drive efforts for Gold Check Standards & HACCP guide lines;

• work with the culinary team staff to address any customer complaints or issues relative to food items

Click here (https://www.nychealthandhospitals.org/locations/harlem/) to learn more about NYC Health + Hospitals/Harlem

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.

Not the job for you?

We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs (http://bit.ly/SdxFoodServicejobs) .

Working for Sodexo:

At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-NY-NEW YORK

System ID 973314

Category Food Service

Relocation Type No

Employment Status Full-Time

Posted Range $63700 to $96470

Company : Segment Desc HOSPITALS

On-Site