Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist, Product Management - Data Access

OVERVIEW

The Mastercard FI Direct Integrations (FIDI) team within Data Access is responsible for building, maintaining, and helping to operate the API connections which supply data to power customer permissioned use cases across a suite of open banking products. The senior product specialist will have a primary responsibility for execution, planning, and delivery of these connections.

ROLE

Act as product lead for story creation, sizing/grooming, participate in daily scrum meetings. Determine and solve for blockers, dependencies, and clarifications between the development team and the product team. Critical liaison between product management and remote development team.

· Maintain record of open issues in need of resolution to support development initiatives

· Facilitate and expedite the resolution and tracking of support issues and follow-on corrective action.

· Coordinate cross-functional activities to support data access integration: testing, migration, app registration

· Develop understanding of end-to-end product lifecycle, actively works to improve experience and skills

· Drive product development focusing on customer journey and experience

· Identify opportunities to improve an overall product lifecycle processes

· Make a point to listen, observe and understand senior management and cross-functional team perspectives and/or preferences; ask effective questions to clarify understanding

· Display judgment to know when to escalate issues and liaise with cross-functional teams for resolution

· Support and participate in post-launch reviews and ensures feedback is reincorporated into enhancements

· Own and manage product documentation ensuring it is clear and easily consumable by product, cross-functional and engineering teams

· Report status and manage risks within their primary product team

· Take initiative and actively seek and participate in activities which stretches ones existing skill set

· Participate in team prioritization discussions with Product/Business management

· Mentor and guide new and less-experienced team members

· Share and seek knowledge within the Guild/Product to drive reuse of best practices and enhance productivity

All About You

· Verbal and written communication is clear and concise

· High level of organization

· Strong initiative and diligent in follow-up actions

· Demonstrated consistent success working with partners across other functions in support of product go-to market strategies

· Take the time to fully learn the business requirements and associated use cases

· Understands and can explain the product set to cross-functional and senior managers

· Recognize discordant views and take part in constructive dialog to resolve them

· Improve team processes that accelerate product development, delivery, drive innovation, lower costs, and improve quality

· Understands customer journeys and ensures a Mastercard good experience by continuously reducing Mean time to mitigate (MTTM) for incidents and ensuring high availability

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.