Job Information
Foundever Coach_MUM in Mumbai, India
Coach_MUM
Req ID#: 384551
Mumbai, AP, IN, 400072
Job Description:
Job Summary
Team Leader- Operations –Voice /Blended (US)
Roles and Responsibilities:
1 Should have Team Handling Experience
2 Should have 1+Years’ Experience as Team Leader
3 Should exhibit People Management Skills.
4 Should be aware of the various Operations and Client Metrics.
5 Strong analytical, solving skills with strong MS Excel skills.
6 Needs to have the drive to achieve given targets.
7 Process adherence (Check, analyze, Control & Improvement).
8 Drive & adhere to Policies & Procedures.
9 Should be well versed in coaching & providing feedback
10 Basic exposure to excel.
11 Good process knowledge and Good interpersonal skills
The candidate should be possess the following skills
People Management skills
Client Management skills
Process Management skills
Coaching and Training
Feedback and Performance Management skills
Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management
5 Days Working Role
Work from office opportunity
Education Target: Minimum Graduate (Any Bachelor’s Degree)
Job Segment: Performance Management, Human Resources
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