JOB REQUIREMENTS: Mayfield Heights, Ohio, United States Milwaukee, Wisconsin, United States Rockwell Automation is a global technology leader focused on helping the world\'s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that\'s you we would love to have you join us! Job DescriptionPosition Summary: The Information Technology division of Rockwell Automation is building a Virtual, Integrated Command Center (VICC) and is looking for Major Incident Managers (MIMs), reporting to the Technical Leader - Command Center, and will assume shared responsibility for Rockwell\'s Major Incident Management processes with other MIMs globally. You will operate during \"day shift\" and some weekends and will perform handoffs of open issues to other shifts in a follow the sun approach. Rockwell is an advanced technology company, building a mix of hardware, software, and services solutions globally with modern software techniques supporting high demand manufacturing customers. You will partner across Rockwell in the production support of Rockwell\'s development environments, Continuous Delivery chains, and other elements. Where the production run of such software is delivered from Rockwell environments, you will assume Level 1.5 responsibilities with Application Delivery teams. Monitoring plays a crucial role for our clients by ensuring that our business-critical infrastructure and applications are available and performing. You will work with Observability Leads and business partners to implement new monitoring and reporting processes for critical applications, locations and functions. This position is located onsite daily in either Mayfield Heights, OH or Milwaukee, WI. You will report to a Technical Leader for our Command Center. Your Responsibilities: Application and infrastructure monitoring, configuration, maintenance, troubleshooting and documentation. Provide on call support within a \"follow the sun\" model and in rotation during weekends. Perform comprehensive monitoring in Rockwell\'s Information Technology Environment via Level 1.5 response. Drive down Mean Time To Detect (MTTD) and Mean Time To Resolve (MTTR) while driving... For full info follow application link. Rockwell Automation is an Equal Opportunity Employer Disability/Veteran. If you are an individual with a disability and you need assistance or reasonable accommodation during the application process, email our Talent Acquisition representative at RAApplicationsupport@ra.rockwell.com. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/31F7B569B9C44FDA