Description

We are in need of a REMOTE Customer Service Representative to join our team. This role focuses on interacting with our customers to provide information in response to inquiries about our products and services, and effectively resolving any complaints. The role offers a short-term contract employment opportunity in the telecom industry.

Responsibilities:

• Address and resolve customer service or billing complaints by performing actions such as exchanging merchandise, refunding money, and adjusting bills.

• Reach out to customers to respond to inquiries or notify them of claim investigation results and any planned adjustments.

• Redirect unresolved customer grievances to the appropriate departments for further investigation.

• Maintain records of customer interactions and transactions, documenting details of inquiries, complaints, comments, and actions taken.

• Use verbal and written communication skills to deliver outstanding customer service and build strong interpersonal relationships.

• Work independently and manage time effectively to meet customer service goals.

• Accurately document and record customer/client information using computer applications such as MS Outlook and data entry software.

• Utilize skills in Customer Service, Data Entry, Microsoft Outlook, Billing, Merchandising, Claim Administration, Adjustments, Complaints, Interpersonal Skills, Written Communication, and Resolve Customer Complaints to perform tasks effectively.

• Handle customer credit applications and maintain accurate customer credit records to ensure efficient processing and resolution of credit-related inquiries.

Requirements

• Demonstrated experience in a customer service role

• Proficiency in data entry tasks

• Familiarity with Microsoft Outlook

• Ability to make adjustments in accordance with customer needs

• Experience in handling and resolving customer complaints

• Strong interpersonal skills for effective customer interaction

• Excellent written communication skills

• Ability to resolve customer complaints effectively and efficiently

• Familiarity with various computer programs for day-to-day tasks.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .