Sales Executive Corporate – The Carlton Tower Jumeirah

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens.

About the Job:

An opportunity has arisen for a Sales Executive Corporate to join us at The Carlton Tower Jumeirah. The main duties and responsibilities of this role are:

• To effectively Total Account Manage SME existing accounts for the hotels. This involves investigating and driving potential rooms as well as C&B opportunities. Analysing needs, determining strategies and revenue targets, relationship building, brick walling activities, monitoring performance and rate negotiation.

• Responsible for proactively soliciting and managing sales related opportunities from the local market.

• To achieve 30 telesales calls per week to find new business and research existing and new industry sectors.

• To achieve 7 sales calls per week with existing and prospect accounts.

• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.

• To co-ordinate 2 sales blitzes per year to generate new business from both existing and new accounts focussing on Corporate sales.

• To attend a monthly S&M meeting with an update of all actions been taken and future plans.

• To increase occupancy, average rate, yield and profits of the hotels through establishing and maintaining good relationships with a number of clients, working to meet sales targets as assigned.

• To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled, and expenditure approved.

• Regularly survey competitors in prescribed format to ensure correct pricing in liaison with Sales.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 1-year proactive sales experience with proven results – Essential.

• Experience in 5- or 4-star hotels – Essential.

• Experience with Opera/Delphi, Salesforce and Lanyon.

• Word-processing skills, preferably with Microsoft Word, Excel, PowerPoint – Essential.

• Must demonstrate an ability to adapt to external as well as internal organisation change through understanding the impact of change and the positive management of change.

• Must demonstrate an ability to effectively communicate verbally with all colleagues, clearly stating ideas and strategies, whilst demonstrating the ability to listen and encourage feedback from others.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge

• 28 holidays inclusive of Bank Holidays

• Extra holiday for significant Birthdays (21.30.40. etc.)

• Life insurance

• Next pension

• Jumeirah perks website access – discount

• F&B and Spa treatment discount

• Lieu day if you work on Bank Holidays

• Dry cleaning of uniform or Business attire

• Meals on duty

• Employee assistance programs

• Wellness benefits – Chiropodist, Flu jabs, and more!

• Taxi service after hours

• Social events & recognitions programs

• Ongoing training & development

• Weeding/Baby gift

• Cycle scheme

• Internal transfer scheme

• Eye test and discount for VDU users

• Dental cash back plan

• External transfer scheme