DevOps Engineer

About finova

finova is the UK's largest cloud-based mortgages and savings software provider, supporting over 60 leading lenders, 3000 mortgage brokers and 200 financial institutions. Our suite of award-winning software includes a Core Banking Platform, Broker Platform and finova Connect, a range of solutions that connect lenders, intermediaries and consumer. Fast implementation and open architecture are at the centre of our technology, giving our customers the flexibility to integrate into their existing system or configure solutions to meet the needs of their business.

About You

In terms of your experience, your attitude is everything, but we'd particularly love to see:

• Must be able to work between 8am-10pm (shift patterns may vary) and participate in an on call rota once every two months

• Experience in Windows and Windows servers and the infrastructure that supports this

• Min 5 years experience in automation and devops

• Must have worked in an Azure environment

• Good experience in a client / customer facing role

• Must be experienced in scripting and automation (Powershell would be ideal)    

• Project management and delivery experience    

• Understanding and support experience of .NET Framework applications.    

• Basic SRE analysis and automation experience

What will you be doing

• Provide Incident & Problem Management support 

• Act as part of a wider resolver team for incident resolution.     

• Support Problem Management in identifying and resolving systemic issues. 

• Contribute to reducing the support burden (backlog of known issues). 

• Gather information to enable incident resolution and manage incidents with regular updates. 

• Perform investigations and resolve issues relating to infrastructure or finova applications.  

• Set up and maintain systems, environments and access 

• Ensure high availability of systems and evidence with regular fail-over DR tests.   

• Support Project Teams with setting up new development and client environments on-time, on-budget.   

• Ensure consistency across environments and proactively reduce drift where identified.  

• Assist with specified maintenance procedures.  

• Complete a level of post deployment testing and validation of services to confirm they are healthy.   

• Respond to routine requests. Maintain records and advises relevant persons of actions taken.  

• Assist in investigating and resolving issues relating to access controls and security systems.    

• System governance & asset management 

• Apply tools, techniques, and processes to administer, track, log, report on and correct configuration items, components, and changes.  

• Assists with audits to check the accuracy of the information and undertake any necessary corrective action under direction.    

• Use agreed procedures to create and maintain an accurate register of assets. Perform activities related to the administration of assets.  

• Produce routine reports to assist asset management activities and decision-making.    

• Create and maintain support documentation.   

• Maintain the change management process following an ITIL framework. 

• Ensure systems meet the security standards (CIS) and follow GDPR and ISO27001 security and data protection practices. 

• Deliver training sessions to lower engineers to improve skill sets and ensure knowledge transfer for hosting environments and underpinning technologies. 

What will you get from joining the finova family?

Flexible Working:

• 25 days holiday in each calendar year plus bank holidays

• Bank Holiday trading: flexibility to work bank holidays and take another day off that fits your values, beliefs or celebration calendar better

• Increasing your work life balance, holiday trading allows employees to buy an extra 5 days holidays

• Work from anywhere in the world for up to 4 weeks a year

• We recognise the importance of juggling family and work life therefore finova offer a flexible hybrid working policy

• We're open to applicants from all walks of life, please feel free to ask us if you require flexible working and we'll do our best to accommodate

Looking After You:

• Life Assurance, Group Income Protection and Private Medical Insurance

• Pension scheme via Salary Exchange

• Employee Assistance Programme with counselling sessions available

• Virtual GP to save you time in trying to get an in-person appointment

Family Friendly policy:

• Enhanced maternity and paternity pay

• Paid time off for fertility treatments and pregnancy loss

Extra Perks:

• Cycle to Work Scheme

• Access to a huge range of benefits & discounts for shops, restaurants and gym memberships

• Free fresh fruit daily

• Share your passions and Interests with like-minded people through our colleague networks and social groups - from book clubs to fitness challenges and group parties

Giving you the chance to give back:

• Give-As-You-Earn scheme allowing you to support your favourite charities straight from your monthly salary

• One days paid volunteering day a year

Equal Opportunity Statement

Diverse teams really are the best teams, we promote a working environment in which diversity is recognised, valued and encouraged. We acknowledge the multi-cultural and diverse nature of the UK workforce and society in general. We are committed to principles of fairness and mutual respect where everyone accepts the concept of individual responsibility. Our policy seeks to ensure job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this throughout the entire employee lifecycle.

We know that some candidates (and, from the research we've seen, especially women) may feel less inclined to apply for a role if they don't quite meet every requirement of the role. If you like the look of a role but you're not 100% sure if your skillset will meet our requirements, please reach out and we will be happy to talk through your experiences.

Personal Data

finova retains applicants' personal data on our HR System for the purpose of reviewing and evaluating applications and contacting candidates to discuss job opportunities. For unsuccessful candidates, finova will retain your personal data and CV for the duration of 6 months.