Ready to share our passion for customer support? 

Nice to meet you! I'm Laura (https://www.linkedin.com/in/laura-honkanen-01a00b60/), Recruiter at LeadDesk. Together with Malin (https://www.linkedin.com/in/malin-gj%C3%B6rloff-84b0b2107), our Customer Care Manager, we're strengthening our Agile Support team.

It means we need your help and can't wait to welcome the new bilingual Product Specialist to join the team in Helsinki.

What's in it for you  

• Great opportunity for professional growth in a publicly listed company that develops its own AI technology. 

• Chance to join the multicultural Support team and help your Sales colleagues keep our customers happy. 

• An international community of forward-thinking colleagues. Fact: LeadDesk currently employs over 25 nationalities in 8 countries.  

Here's what your future colleague Joonas has to say about his experience at LeadDesk:

“My time at LeadDesk has been great. It's amazing being part of a fun team that works hard and has each other's backs; if somebody needs help, help is always available. Tons of opportunity to specialize and advance in different parts of the product and to co-operate with other parts of LeadDesk. Join our team!”

What you can expect as a Product Specialist at LeadDesk 

• You´ll be answering phone calls and calling outbound calls to our customers in Finland but also to international customers.

• You'll be handling and resolving tickets related to our customers' product-related questions

• You'll attend internal team meetings and sometimes also customer meetings. 

What success looks like in this role 

• You've smoothly integrated into the Support team and formed a close bond with your cross-functional colleagues from Sales.

• You ensure that your work results are according to our KPIs (e.g., customer satisfaction, resolution time, etc.) and SLAs. 

• You've become an expert of LeadDesk's product and customers in addition to Customer Care's processes and systems. 

• You know how to ask insightful questions, both from our customers and internal team members, to understand the cause of error messages and to assist customers with any other software problems they encounter.

This is where the match happens 

Must-haves 

• 1-2 years of work experience in a customer-oriented role. E.g.: customer service (ideally in telecommunication), technical support, etc. 

• Full professional verbal and written working proficiency in both Finnish and English. 

• Personality traits such as social butterfly, proactive, service-minded, and analytical. 

•  You have completed upper secondary education or equivalent at minimum

• Ability to master a combination of tech and human when interacting with various personalities in verbal and written communication.  

• Ability to work independently and without peers from your team being around. In this role, you'll be mostly surrounded by your cross-functional colleagues from Sales. 

Nice-to-haves  

• Knowledge of Zendesk, troubleshooting tools, etc. 

• Language skills, especially in Swedish, are valued

• Any additional language skills (Norwegian, Danish, Dutch, German, Spanish) are seen as a bonus.

Practicalities  

• Start date: May-June 2024.  

• Location: Helsinki, you will be mainly working from a centrally located office in Helsinki with the possibility for some remote work. 

• Working hours: Full-time.  

• Employment period: Permanent.  

What's next  

Apply today because we can't wait to meet you! 

Please submit your application by May 26th, 2024, at the latest. Please note that we process applications and proceed with recruitment for suitable candidates during the application period, so please act quickly. 

For more information, please reach out to Laura from the Talent team by email: laura.honkanen (at) leaddesk.com.  

LeadDesk briefly  

Since 2010, our company's mission has been to help our customers run their businesses more efficiently, one call center at a time.  

When it comes to our employees, we believe that each of us is a Leader. Someone with a lot of ambition, drive, and readiness to take (and receive!) ownership from day 1. #LikeALeader