Job Description

At our growing telehealth company, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly ten million prescriptions shipped, we've been included on Forbes' "Next Billion-Dollar Startup" list and are proud to work with many of the world's largest healthcare organizations. We never settle for how it's done today. We invent how it will be done tomorrow.

None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment, and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners, and our patients.

We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let's build something great together.

What You'll Be Doing:

* The majority of your day will be spent overseeing the performance of our call center teams dedicated to patient services and support

* You will lead a team of Customer Experience Specialists that are supporting phone service

* Establish requirements for reporting, and work cross-functionally to implement and deliver those reports

* Work collaboratively with leaders and team members to set training and quality assurance plans to ensure members are receiving their medication in a timely manner

* Help to forecast staffing needs based on expected and observed program performance

* Manage performance expectations with our front-end patient support staff

* Become an expert with our support software systems, including Zendesk, Talkdesk, Five9

* Find creative ways to reduce friction and make our customer experience more seamless

* Perform other duties as assigned

Must be able to work one of these two shifts:

-- Tuesday-Friday 9:30 AM-6 PM PST, Saturday 6 AM-2:30 PM PST, Days OFF Sunday & Monday

-- Monday-Thursday 9:30 AM-6PM PST, Sunday 6 AM-2:30 PM PST, Days OFF Friday & Saturday

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- 3 years experience as a call center supervisor of a high volume call center

- 3 years experience working in healthcare environment

- 2 years experience working remotely

- Experience managing large teams

- Soft skills: experience with conflict resolution, strong written and verbal communication skills, detail-oriented, decisive and ability to efficiently prioritize tasks/responsibilities

- Proficient using technology - Start up experience (fast paced, changing environment)

- Five9 experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.