Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Key Competencies & Physical Demands/Working Conditions::

Key Competencies:

• Works well with others in a fast-paced team environment

• On time, demonstrates honesty and a positive attitude

• Willingness to learn and adapt to change

• Guest focused

• Ability to assist with training

• Problem solving

• Motivating others

Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion including bending, stooping and reaching

• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)

• Wearing a headset

• Working in a small space

Responsibilities & Education:

Responsibilities Include:

• Perform all responsibilities of restaurant team members

• Support the Restaurant Manager in meeting operational goals and execution

• Ensure Brand standards are met throughout shift including preparation of food and beverages

• Communicate shift priorities, goals and results to restaurant team members

• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback

• Support the training of restaurant team members as needed

• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift

• Communicate clearly with the next Shift Leader to help prepare him/her for shift

• Ensure Food Safety standards are met

• Manage Inventory throughout the shift

• Provide great guest service and coaches restaurant team members to do the same

• Schedule restaurant team members for shifts

• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Previous leadership experience in retail, restaurant or hospitality preferred.

Company Introduction

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.