Job Information
Butler America Sr. Analyst Customer Service in Haltom City, Texas
Sr. Analyst Customer Service Location: Haltom City, TX Job ID: #69022 Pay Range: $20-25 Job Description: In this role, you will ensure that customer inquiries are handled in a timely and professional manner, and that our customer service standards are met every day. To be successful in this role, you must have a strong professional background in customer service, aerospace and a commitment to providing excellent customer service. You should possess excellent communication and organizational skills, and must be able to work well in a fast-paced, team-oriented environment. The ability to manage multiple customer accounts and to troubleshoot problems quickly and efficiently is essential. We are looking for a motivated individual with a passion for providing exceptional customer service and a commitment to customer satisfaction. If you have a positive attitude, a strong work ethic, and the drive to exceed customer expectations. Responsibilities:
Utilize support processes and methodologies
Assess customer needs
Provide resolution in a timely manner
Communicate effectively with customers
Work independently and in a team environment
Develop creative solutions to customer problems
Maintain customer service principles and practices
Provide feedback to management regarding customer service issues
Utilize problem-solving skills to resolve customer issues
Maintain a high level of organization and detail-oriented approach
Take initiative and ownership of customer issues
Manage multiple customer requests simultaneously
Job Requirements:
Superior organizational and time management skills
Strong computer skills
Strong knowledge of SAP Strong Attention to detail, accuracy with data entry, and an aptitude for organization
Strong communication skills
Prior experience working in materials or customer service role
Some Knowledge of ITAR shipping compliance.
Some Knowledge of FAA/EASA requirements.
Some knowledge of HazMat and Dangerous Goods shipping requirements.
Strong sense of urgency and ability to prioritize completion of tasks
Exceptional written and oral communication skills
Shows initiative and is driven to succeed.
Highly proficient in MS Office 365 products (Word, OneNote, Teams, Access, Excel, PowerPoint, Project, etc.)
Must have Aerospace experience
US Citizen candidates only
Education Requirements:
High School Diploma or GED
Benefits provided:
401K
Medical, dental, and vision
Sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.