JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Summary Manages the overall accountabilities of shared services operations team(s) in one or more service teams such as print, special mail, document imaging , enterprise distribution, records, insurance contract assembly, or content delivery operations to ensure the department service goals and objectives are achieved. Accountable for supervision of professional, office and/or production personnel including selection, developing, coaching, performance management, work hours and salary administration. Develops overall staffing model and supporting budget; monitors and manages expenses. Sets business priorities with a 12-month outlook. Embrace diversity in people and ideas, inspire team to be self-directed with a problem-solving mentality, and provides coaching based on observations, voice of the customer, and big picture perspective. Help team members understand and connect their daily work with the organization\'s vision and strategy, and to apply empathy and deliver the expected customer experience. Primary Duties and Responsibilities Transforms the business and client experience through adoption of new and innovative digital solutions. Applies expertise of division and function to anticipate and interpret business needs, collaborate with team and immediate business partners to identify requirements and solutions. Develops business plans for enhancements to digital environment/work flow including - working cross-functionally to identify the teams, funding sources and allocation models for IT resources, business area staffing needs, and expected outcomes on budget and client/employee experience. Utilizes Continuous Learning Improvement (CLI) methodologies to deliver desired business outcomes and advance our digital journey. Responsible for implementing and ensuring team adoption of lean tools to realize improvements and create capacity for emerging business priorities. Develop, interpret, and utilize metrics to make daily and complex operational decisions; ensure alignment of metrics and improvements across division and adjacent value streams. Develops and maintains business partnerships with system support personnel, vendors, Client Services operations teams and other homes office functions. Uses knowledge of business and systems to identify, negotiate, build consensus and lead resolution of issues related to team and Client Services initiatives. Adheres to all compliance and regulatory requirements as defined by company and industry. Remains current on internal and external business environment policies, practices, trends, and technology and information affecting the organization. Qualifications Bachelor\'s degree and/or 3-5 years equivalent combination of education and progressively responsible work experience... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5C0F85EBA6664F5B Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.