At Bentley Systems, we deliver solutions for complex engineering projects. Our users are the ones designing, building, and operating the world’s infrastructure. It requires us to know their needs very well, and this is where UX Research plays its critical role. As a member of the global UX team, you will use your knowledge and expertise to drive UX research efforts for new and existing digital-twin-based workflows. Your work will support the research operations and empower product teams with crucial insights synthesized from user feedback.

Your Day-to-Day:

• Collaborate with both internal and external stakeholders to understand the needs, desires, and behavior of users and use that information to design user friendly and effective products in a fast-paced collaborative environment

• Identify and prioritise research needs, avoiding duplication and aligning best practice.

• Provide answers to the challenging and often unknown questions about a product’s design by conducting various types of research, working with cross-functional teams

• Design and conduct research that are actionable, using appropriate tools and frameworks

• Analyze and synthesize data from multiple sources and perspectives, using advanced methods such as statistics, data visualization, or thematic analysis.

• Translate user research findings into insights and design improvements 

• Work closely with the Product and Design teams to ensure research insights are incorporated. Support the Product and Design teams in establishing successful processes and ways of working.

• Communicate and present your research findings and recommendations in a compelling and persuasive way, using storytelling, visuals, and data.

• Share research expertise and knowledge with others and encourage the wider team to actively participate in UX Research, to improve organizational capability and challenge team thinking.

• Identify best practices in existing and emerging research methodologies and influence and educate other teams and product leadership on the value and best practices of UX research.

• Lead and mentor others, both within and outside the research team. Define and advocate for the research vision and strategy, aligning it with the organizational objectives and user needs.

• Responsible for mentoring and coaching junior or mid-level researchers, sharing your knowledge and feedback, and helping them grow their skills and confidence.

• Take a leadership role in defining the central Research Operations function

What You Bring To The Team:

• A professional portfolio displaying past research projects and their impact, with emphasis on problem-solving and business goals, and your collaboration with other teams and stakeholders.

• Leadership experience on a project, managing research work spanning several teams or departments

• Mastery in both qualitative and quantitative UX Research methods

• Extensive experience in conducting qualitative generative and evaluative UX research and driving product direction based on evidence

• A growth Mindset, creativity and curiosity. You should be eager to explore new topics, domains, and technologies, and to experiment with new ways of doing research.

• Fluency in both written and spoken English  

Additional points for:

• At least basic familiarity with infrastructure engineering workflows

• Degree in Human Computer Interaction, Computer Science, User Experience, or related field

   

What We Offer:

1. Opportunity to join a global UX team and make your mark in creating products for the world’s infrastructure.

2. Flexible work schedule (home, office, or hybrid).

3. Work environment that suits concentration and teamwork; time to focus and time to recharge.

4. A great Team and culture – please see our Recruitment Video

5. Competitive Salary and benefits.

6. A supportive and collaborative environment.

7. Colleague Recognition Awards.

Who We Are:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries.

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled