This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11868304 Innova Solutions is immediately hiring for a Technical Analyst

Position Type: Contract

Duration- 07 Months

Location- Deerfield, IL

As a Technical Analyst, you will:

Partner with the e-Solutions Manager to identify key process improvements and technical skill development opportunities

Assist in the development of team success metrics and implement quality standards

Initial escalation points for customer (internal & external) issues and team member assistance

Assist with additional support and implementation work to ensure timely resolution of requests

Lead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and training

Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets

Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner

Ensure data standards are HIPAA compliant and adhere to Client privacy and security policies

Identify additional solutions or practices to improve the operations and activities of Client\'s e-Solutions and the customer journey.

Participate in projects relating to Client\'s e-Solutions and liaise with key stakeholders

Collaborate with IT business partners and suppliers on key business initiatives

The ideal candidate will have:

Skills:

Bachelor\'s degree or equivalent

At least 1-year prior work experience in a support role with 1or more years of previous customer service experience

Demonstrated ability to identify and implement process improvements

Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings

Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages

Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.

Root cause analysis

Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior.

Demonstrated ability to identify and implement process improvements.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Mohit Vyas

Sr. Associate ? Recruitment

Mohit.Vyas@innovasolutions.com

PAY RANGE AND BENEFITS:

Pay Range*: \$23-\$25 per hour.

*Pay range offered to a successful candidate will be based on several factors, including the candidate\'s education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching \$3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to opera e as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it oper