Facilities Supervisor - Vendor Management, Food Amenities, Mail, Hospitality, Event Planning- Concord, NC

Job ID

167204

Posted

10-May-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Charlotte - North Carolina - United States of America, Concord - North Carolina - United States of America

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

About the role

Responsible for overseeing day-to-day customer experience services in a GMP manufacturing environment. These services will include, but not limited to: Food Services, Event Management, Meeting Management, Meeting Setups & Tear Downs, Space Planning, AV Support, Reception, and Holiday Decorations. Will partner closely with Site Service Facilities Manager, contracted vendors, and client facility team. This role will have a heavy focus on vendor management, ensuring contracts are fulfilled, and client happiness.

What you’ll do

In partnership with local management leads all aspects of the day-to-day work flow of contracted vendors to ensure deadlines and accurate procedures; resolves client concerns and answers questions regarding policies and procedures. Handles day-to-day issues as they arise. Ability to identify and appropriately bring up sensitive issues.

Provides supervision to contracted vendors for Interior and Exterior Services for the RTP campus.

Provides assistance such as technical mentorship, and/or training. May lead project teams and/or plan and supervise assignments. Monitors performance and ensures contract fulfillment. Leads by example and models behaviors that are consistent with the company's values.

Leads the general administrative tasks of local client services team to ensure deliverables are complete and resources are deployed where needed.

Communicates with client and facility occupants to ensure customer happiness and see opportunities to expand contract scope.

May be responsible for helping to support local accounting and finance activities including payables, revenue transactions, forecasting and budgeting, in partnership with business operations, division finance and corporate finance. May be responsible for local P&L oversight.

Ensures compliance to all city, state, and federal license and certification requirements. Maintain and submit all records and documents for audit purposes.

Responds to customer requests and complaints regarding Experience Services.

Participates in scheduling meetings with operational partners/customer to finalize priority of work orders, optimum downtime windows, and necessary lead times.

Will act as a backup resource to support any function, as required.

Maintains accurate metrics on the performance of maintenance tasks and provide timely reports to management.

Stays in sync with all company policies & procedures and adheres to company standards.

What you’ll need

Bachelor's Degree (BA/BS) preferred or equivalent experience. Minimum of 5 years relevant experience.

Demonstrated leadership and management experience.

Knowledge and understanding of CMMS systems.

High level of proficiency in Microsoft Office suite and other software.

Strong written and verbal communication skills.

Why CBRE?

CBRE offers excellent benefits including Medical, Dental, Vision & matching 401k Program!

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)