Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Helpdesk Support Technician Tier 2 for our Columbus, OH location. As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus TWELVE years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture. Responsibilities Responsible for addressing technology related issues for both internal and external customers. Providing exceptional support and issue resolution across the organization Installs, supports, and maintains the operation of the PC's, MSTARS, all peripherals, and applications for all end users. Uses helpdesk software that provides the means to document issues with all information pertinent to issue reporting and resolution. Qualifications A+ and N+ Certifications or plan to achieve within 12 months. Experience in Windows 10 desktop administration, maintenance, and troubleshooting Experience with Windows Active Directory administration, Microsoft Exchange User administration, client remote access solutions, and telecom administration. Ability to communicate with co-workers, supervisors, managers, sales representatives, other internal personnel, and outside vendors. Ability to handle contiguous calls for extended periods of time. Hours: Monday - Thursday, 1:00pm - 10:00pm, Friday, 12:00pm - 9:00pm Pay rate: $22.00 Additional Information We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays. Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law. We Participate in E-Verify. Participamos en E-Verify. Equal Opportunity Employer, including disability/vets