Company Description

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

Job Description

The primary purpose of this position is to maintain the integrity of Ent's consumer loan portfolio through quality control and by providing superior service when fulfilling requests; enhancing member satisfaction resulting in loan retention and future loan growth. This is accomplished through utilization of comprehensive lending knowledge and by focusing efforts on attention to detail and time management. This position plays an active role in file maintenance issues within the host system and by reporting loan document exceptions to the appropriate management team for resolution; ensuring compliance with Ent's internal policies and procedures as well as Federal and State regulations.

Essential Functions Responsible for assisting members on the phone queue or through other means with collateral protection insurance inquiries, total loss claims, GAP claims, product add-ons, product cancellations, posting product claim payments, nightly balancing for department, credit verifications, consent to remove forms, responding to Online Banking secure messages for the department, responding to incoming emails, coupon orders, sort and distribute mail on same day it is received, thorough understanding of document storage technologies pertaining to member loans to include Consumer Re Responsible for servicing all consumer real estate loans through the phone queue or other means with duties including recording deeds of trust and releases electronically, providing payoff statements, posting payoff checks, HELOC check orders, and facilitating the insurance claim process. Perform quality control, which includes imaging loan packets for electronic storage, verifying signatures and presence of all required documents, reviewing documents for accuracy, and making corrections as needed. Maintain the consumer lending file room. Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications Jr. level: High School Diploma/G.E.D. or equivalent 1+ years' combined financial services, customer service, consumer lending, or mortgage lending experience. Minimum Formal Qualifications Regular level: High School Diploma/G.E.D. or equivalent 3+ years' combined financial services, customer service, consumer lending, or mortgage lending experience to include at least 2 years of either consumer or mortgage lending experience.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experien

Technical or Specialized Knowledge/Skills: Working knowledge of Consumer Lending business terminology, required loan documents, and process flow Comprehensive knowledge of industry relevant programs and their application such GAP/ MBP etc. Ability to read and understand documents such as appraisals Organized, detail oriented, flexible, and able to multi-task in an ever- hanging environment Display positive, professional demeanor and work independently with little supervision Self-motivated Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union Effective verbal and written communication skills Analytical and mathematical skills Intermediate competency with Microsoft Word and Excel or similar programs (preferred) Symitar experience

Certifications Required: None

Environmental, Physical and Psychological Requirements Standing - Occasionally Walking - Occasionally Sitting - Frequently Lifting - Rarely (40 Lbs) Carrying - Rarely Pushing - Rarely Pulling - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely