Reference #: 4480268 THE POSITION Do you have a strong desire to assist travelers and offer them top-notch guidance for their adventures? The Washington County Welcome Center is actively seeking a Tourist Information Supervisor to become a valuable member of their team. Join us in providing exceptional service to visitors and ensuring they have a memorable experience during their stay.

DESCRIPTION OF WORK

In this role, you will oversee the day-to-day activities at the PennDOT Welcome Centers and report directly to either the Welcome Center Division Manager or the Tourism Services Manager. Key responsibilities of this position include ensuring that visitors to the Welcome Center facilities receive timely, relevant, and precise information and resources to enhance their travel experiences. You will have an opportunity to enhance the level of customer service provided to all stakeholders of the PennDOT Welcome Centers, including travelers, tourism industry collaborators, internal clients, staff members, suppliers, and others involved. You will be part of an amazing team of professionals working towards enhancing PennDOT's outreach initiatives in the tourism sector and building stronger relationships with key players in the industry to promote tourism effectively.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information: Full-time employment (40-hour work week) This position works a 6-week rotating 40-hour per week work schedule. Days and hours can vary from Sunday to Saturday, hours of operation are temporarily 9:00 AM to 5:30 PM, with a 30-minute unscheduled lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Tourist Information Counselor; or Two years of experience in work involving public contact; or An equivalent combination of experience and training.

Additional Requirement: You must be able to perform essential job functions.

Preferred Qualification (not required):

Possession of supervisory experience

How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth value inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.