Join our team and be the voice of positivity - where every interaction is an opportunity to shine!

Title: Customer Service Representative

Pay: $32.00 to $35.00/hr DOE

Hours: Monday - Friday, 8:00 am - 5:00 pm

Location: Centennial, CO

Accepting Applications Until: 5/3/2024

Direct Hire

What you will do:

• Exudes a consistently positive company image in all interactions.

• Delivers professional and amicable communication with customers.

• Actively listens to customer needs, swiftly determining appropriate solutions.

• Quickly and effectively resolves customer issues like shipping or invoicing problems.

• Maintains accurate customer profiles and efficiently handles claim forms.

• Channels customer queries about products or services to the relevant contact.

• Provides prompt and precise responses to incoming customer requests.

• Processes customer orders, changes, and returns adhering to departmental protocols.

• Offers timely feedback on service failures or customer concerns.

• Collaborates with Sales & Marketing to enhance customer satisfaction.

• Supports Customer Satisfaction Surveys to improve service quality.

• Updates pricing promptly upon request.

• Ensures daily accuracy of order intake and backlog.

• Flexibly fulfills other assigned duties.

• Other duties as assigned.

Requirements:

• High School Diploma or GED Equivalent

• Minimum of 8 years of experience in customer service.

• Engineering or Order Manufacturing experience preferred.

• Bilingual in English and Spanish required.

• Must be proficient with computers.

• Proficient in Office suites. Word, Excel, Outlook.

• Dependable and self-motivated.

• Able to work with a diverse group of people.

• Strong team player; friendly and patient.

Associates with Adecco enjoy some great benefits:

• Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

• Discounts provided through a third-party organization and include a wide array of services and products.

Pay Details: $32.00 to $35.00 per hour

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.