Job Title: Receptionist

Pay Rate: $14.50 per hour

Position Overview: This document outlines the principal duties, responsibilities, knowledge, ability, skills, and effort required to perform the essential functions of the Receptionist position. The primary purpose of this role is to support the company in providing exceptional products and customer experiences.

Shift: 7am-4pm, Monday-Friday

Essential Duties and Responsibilities:

• Answering and directing calls throughout each day. Direct calls to appropriate personnel. In the absence of HR, take messages and deliver them promptly.

• Invoicing of domestic sales orders should be completed daily. Prioritize this task at the beginning of each workday upon receipt from the shipping department.

• Handle mail duties daily. Sort mail, excluding items addressed to x, and forward them to y after scanning.

• Maintain cleanliness and replenish supplies at the coffee station daily.

• Make folders for domestics and exports, and organize incoming and outgoing files weekly.

• File completed folders and Susie's paid invoices daily.

• Prepare the daily register for the credit card machine and forward it to Accounting.

• Organize the supply room weekly to ensure supplies are readily accessible.

• As needed, order water for the office and plant and ensure the water dispenser is filled.

• Greet and direct visitors as needed.

• Assist with minor customer inquiries, such as tracking information, item availability, or general inquiries, as needed.

• Receive and process Quill orders as they come in.

• Water plants weekly to maintain plant health.

• Keep the front office clean and organized as needed, including dusting, vacuuming, and trash removal.

• Assist in planning company events as needed.

Position Reports To: Management

Direct Reports of Position: None

Knowledge Required: - Familiarity with company products and customer service principles. - Proficiency in Sage software, email etiquette, and phone etiquette.

Skills Required: - Typing proficiency. - General computer skills, including Excel, Outlook, and Word.

Physical Demands: - Sitting for prolonged periods. - Standing. - Lifting objects up to 30 lbs. - Traversing stairs (up and down). - Twisting/bending. - Typing.

Personal Characteristics: - Self-motivated. - Highly organized. - Effective time management. - Commitment to following procedures and fostering a team environment. - Positive attitude. - Creative problem-solving skills. - Ability to remain calm in stressful situations. - Strong work ethic. - Willingness to assist in various capacities as needed.

This job description outlines the essential responsibilities and qualifications required for the Receptionist position. Candidates who possess the necessary skills, knowledge, and personal characteristics are encouraged to apply.