Associate Transit Customer Service Specialist I

Job ID: 7232

Business Unit: MABSTOA

Location: Brooklyn, NY, United States

Regular/Temporary: Regular

Department: NYC Transit Authority

Date Posted: May 2, 2024

Description

JOB INFORMATION:

Title: Associate Transit Customer Service Specialist I

First Date of Posting: 05/02/2024

Last Date of Filing: 05/23/2024

Authority: OA

Department: People

Division/Unit: HR Exams

Reports to: Exam Administration Manager

Work Location: 300 Cadman Plaza, Brooklyn NY 11201

Hours of Work: 8am-4pm

COMPENSATION:

Salary Range:

$60,424 - $ 78,070 (Rep by TWU)

RESPONSIBILITIES:

This position is responsible for analyzing, interpreting, and responding to customer e-mails, letters, phone calls inquiries and execute examination administrative tasks including, but not limited to the processing of exam applications, printing of test materials, and the administration of written exams and protest sessions. Use computerized systems and software to process and score tests, and other general office correspondence. Candidate must be detail oriented, have excellent writing skills and demonstrate writing proficiency in a customer service environment, able to multi-task in a fast-paced customer contact center with the ability to perform extensive quality control. incumbent’s duties will include, preparing reports, researching, and responding to customer issues, and participation in meetings with other team members. Attention to detail is a must, as well as ability to work in a team environment with all levels of staff and management. Perform special assignments as required. Will be required to work a flexible schedule including weekends as needed to administer exams.

EDUCATION AND EXPERIENCE:

• A baccalaureate degree from an accredited college and two (2) years of satisfactory, full-time experience in a customer service or public information capacity; or

• An associate degree from an accredited college and three (3) years of satisfactory, full-time experience in a customer service or public information capacity or

• A four-year high school diploma or its educational equivalent and four (4) years of satisfactory full-time experience in a customer service or public information capacity; or

• Education and/or experience equivalent to “1” “2” or “3” above.

  Desired Skills:

• Exceptional written and oral communications skills

• Excellent attention to detail and deadlines

• Proficient in ALL Microsoft applications and People Soft

• Excellent problem-solving skills and analytical ability

  Selection Method:

  Based on evaluation of education, skills, experience, and interview.

  Other Information:

  Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

  Equal Employment Opportunity:

  MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

  The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.