The Opportunity

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Position Summary

The DGM is accountable for the success of all assigned transition projects. He/she is responsible for an array of activities including initializing, planning and implementation, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed in a timely manner with high customer satisfaction.

JOB DETAILS:

• Good comm skills with neutral accent

• Good English Written and Listening skills

• Willing to work in US shift timings

• Primary responsibilities

Customer related

• Keep abreast with the process of revenue cycle management (A R) in the healthcare industry.

• Demonstrates thorough knowledge of the job.

• Demonstrates good understanding of the performance SLA's and meet the SLA's.

• Understand all binding laws and regulations related to the project.

• Developing in depth knowledge base among the team members relating to domain and process.

• Financials related

• Responsible for driving quality improvement initiatives to ensure avoidance of penalty.

• Should manage the P&L for the process.

People related

• Good communication skills, inter personal skills and excellent team handling skills.

• Attrition Management

• Oversee team reviews, submit progress reports of the team to the BUH and conclude appraisals.

• Conduct individual performance reviews and propose the required action plan.

• Active involvement in disciplinary issues arising out of the team.

Process related

• Ensure project meets all the required Quality parameters internal and external

• Implement efficiency improvement projects by deploying lean sigma methodology

• Ensure all MIS reports go on time.

• Participation in conference calls on subject matters whenever necessary.

• To be able to take on additional responsibilities for the team if required.

• Monitoring and assisting the quality of the work done by the team.

• Updating management on team performance.

• Co coordinating with the client on process related issues and updates.

• Identifying, recommending and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ.

• Client co ordination on overall process progress and monitoring of issues.

• Secondary responsibilities (if any)

• Customer related

• Financial related

• People related

• Ability to work with a diverse population.

• Ensure the process follows strict adherence to the process workflow and apt behavior is observed.

• Ensure good leaders are developed.

• Final point of Escalation of issues concerns with the support groups i.e., HR, Admin, TSG, QAG and Finance.

• Handling disciplinary issues and administrative issues of the project.

• Put forth queries concerns of the BUH and address accordingly.

• Ensure the skill inventory of the project.

• Counseling of team members on improving Quality & productivity.

• Reviewing continuous quality improvements processes.

• Knowledge

• Knowledge in US healthcare industry and experience in RCM A R process is preferred

• Team handling skills is a mandate .

• Skills Knowledge of basic necessary computer applications.

• Attitude Have a positive attitude.

• Domain expertise, if any Healthcare BPO industry

QUALIFICATIONS:

. Graduate in any discipline MBA preferred.

• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.

• Solid verbal and written communication skills are required.

• Must posses strong skills on Financials and underatnding of SLAs/KPIs

Education/Certifications:

• Graduate, preferably MBA

Qualifications

The DGM is accountable for the success of all assigned transition projects. He/she is responsible for an array of activities including initializing, planning and implementation, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed in a timely manner with high customer satisfaction.

JOB DETAILS:

• Good comm skills with neutral accent

• Good English Written and Listening skills

• Willing to work in US shift timings

• Primary responsibilities

Customer related

• Keep abreast with the process of revenue cycle management (A R) in the healthcare industry.

• Demonstrates thorough knowledge of the job.

• Demonstrates good understanding of the performance SLA's and meet the SLA's.

• Understand all binding laws and regulations related to the project.

• Developing in depth knowledge base among the team members relating to domain and process.

• Financials related

• Responsible for driving quality improvement initiatives to ensure avoidance of penalty.

• Should manage the P&L for the process.

People related

• Good communication skills, inter personal skills and excellent team handling skills.

• Attrition Management

• Oversee team reviews, submit progress reports of the team to the BUH and conclude appraisals.

• Conduct individual performance reviews and propose the required action plan.

• Active involvement in disciplinary issues arising out of the team.

Process related

• Ensure project meets all the required Quality parameters internal and external

• Implement efficiency improvement projects by deploying lean sigma methodology

• Ensure all MIS reports go on time.

• Participation in conference calls on subject matters whenever necessary.

• To be able to take on additional responsibilities for the team if required.

• Monitoring and assisting the quality of the work done by the team.

• Updating management on team performance.

• Co coordinating with the client on process related issues and updates.

• Identifying, recommending and implementing ways to increase the quality of operating teams, with productivity as a bonding CTQ.

• Client co ordination on overall process progress and monitoring of issues.

• Secondary responsibilities (if any)

• Customer related

• Financial related

• People related

• Ability to work with a diverse population.

• Ensure the process follows strict adherence to the process workflow and apt behavior is observed.

• Ensure good leaders are developed.

• Final point of Escalation of issues concerns with the support groups i.e., HR, Admin, TSG, QAG and Finance.

• Handling disciplinary issues and administrative issues of the project.

• Put forth queries concerns of the BUH and address accordingly.

• Ensure the skill inventory of the project.

• Counseling of team members on improving Quality & productivity.

• Reviewing continuous quality improvements processes.

• Knowledge

• Knowledge in US healthcare industry and experience in RCM A R process is preferred

• Team handling skills is a mandate .

• Skills Knowledge of basic necessary computer applications.

• Attitude Have a positive attitude.

• Domain expertise, if any Healthcare BPO industry

QUALIFICATIONS:

. Graduate in any discipline MBA preferred.

• Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.

• Solid verbal and written communication skills are required.

• Must posses strong skills on Financials and underatnding of SLAs/KPIs

Education/Certifications:

• Graduate, preferably MBA

Posting Category

Healthcare

Opportunity Type

Regular

Country

India

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.

Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.