Job Information
Adecco US, Inc. Customer Service Manager in Aurora, Illinois
About Us: We are a leading provider of mechanical repair services in Aurora, IL, serving both residential and commercial clients. With a focus on quality craftsmanship and exceptional customer service, we have built a reputation for excellence in the industry. As we continue to grow, we are seeking a dynamic and experienced Customer Service Manager to join our team.
Position Overview: As the Customer Service Manager, you will play a pivotal role in ensuring the satisfaction of our clients and the efficiency of our operations. You will oversee a team of customer service technicians, manage scheduling and dispatching, and serve as the primary point of contact for both internal and external customers. This is an opportunity to join a collaborative team and make a significant impact on the success of our business.
Key Responsibilities:
Manage a team of 10-20 customer service technicians, providing leadership and support.
Oversee scheduling and dispatching of technicians for maintenance and repair services.
Serve as the primary point of contact for customer inquiries, resolving issues promptly and effectively.
Collaborate with the Service Manager to optimize service delivery and customer satisfaction.
Implement process improvements to streamline operations and enhance the customer experience.
Qualifications:
Previous experience in a similar role, preferably in the mechanical repair services industry.
Strong leadership skills with the ability to motivate and mentor team members.
Excellent communication and interpersonal skills, with a customer-centric approach.
Proficiency in scheduling software and other relevant tools.
Bachelor's degree in business administration or a related field is preferred.
Benefits:
Competitive salary ($65K - $70K) with potential for annual bonus.
Comprehensive benefits package, including health insurance and paid time off.
Company-provided phone and computer.
Opportunity for career growth and advancement within the company.
Join Our Team: If you are a dynamic leader with a passion for customer service and a drive for excellence, we want to hear from you! We offer a supportive work environment where your contributions are valued and rewarded. Apply now to be considered for this exciting opportunity to join our team as Customer Service Manager.
Pay Details: $65,000.00 to $70,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Adecco US, Inc.
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