Job Summary

Surgery scheduling specialists act as a liaison between patient and physician, schedules all surgeries and pre-operative tests, and counsels patients prior to surgery regarding financial responsibility. .

Duties and Responsibilities:

• Schedules procedures at facility along with any pre-procedure testing required.

• Informs patients of co-pay/co-insurance/payment responsibilities prior to procedure.

• Verifies patient eligibility and coverage for the procedure.

• Discusses pre-operative testing and instructions with the patient, as directed by physicians.

• Coordinates all business and clinical paperwork prior to surgery/procedure.

• Responds to written and telephone inquiries from patient and carriers regarding planned surgeries.

• Maintains communication among the physician, patient, insurance company, and hospital at all times.

• Utilizes technology to collect patient insurance information.

• Collaborates with physician facilities and utilizes technical resources to obtain pre-procedure clearances and testing.

• Collaborates with BSC, Excelsior and other physician facilities to maximize BSC scheduling.

• Collaborates across departments at Excelsior and the BSC to create optimal patient experiences.

• Effectively and efficiently schedules using EMR technology.

• Creates and maintains job aids for job consistency as directed by supervisor.

• Performs other duties as assigned.

  Requirements and Qualifications

• Associates degree preferred; HS diploma or GED required.

• 4+ years medical office experience; orthopedic setting preferred.

• 2+ years prior surgical scheduling experience preferred.

• EMR experience required; MEDENT preferred, SIS preferred

  Physical Demands

• Position requires manual and finger dexterity and hand-eye coordination.

• Involves standing, sitting, and walking.

• Team member will occasionally be asked to lift and carry items weighing up to 10 pounds; normal visual acuity and hearing are required.